Liverpool Pool & Spa Pool Super Center

I wanted to leave a review to thank John for going above and beyond to provide us support over the phone. We had been having some problems we could not figure out and John stayed on the phone with us for over 30 minutes, patiently walking us through some troubleshooting steps. Our pool is now in good shape. Thanks for the outstanding support John!

John and Tony were absolutely amazing . I have been coming to Liverpool pool and spa for the last couple of years. We purchased a house with a pool and know absolutely nothing about pools. The last few times we have had an issue with a hose blowing off our pump (no fault of the company just the product itself) and John personally came out to inspect and fix for me . Anytime I have any questions about anything in my pool they are able to assist and dumb it down so I can understand. I do and have always highly recommended Liverpool pool and spa and would continue to say the same moving forward ! They are always there to help. They go above and beyond ! Thank you guys very much !

These guys came to fix something on my hot tub and broke something else in the process. They claim they didn’t break it yet it worked before they showed up and as soon as they left it didn’t. Fixed 1 thing and broke another. The piece they broke is even more expensive to repair and they have done nothing about it. Very disappointing.

Do not get a pool installed by them. They subcontract out their pool installs and their communication is beyond terrible. They are the definition of “used car salesman”. LPS Salesman walked our property and said that we could get the pool shape/size that we wanted. Wrote up a contract and signed with deposit. Note that the deposit goes to their subcontractor (Premium Pools CNY). Then the installer (Jason Ambriati - Premium Pools CNY) walks the property and says that we can’t get that pool shape/size and we will also need a retaining wall. So, now the contract doesn’t have the correct pool and has no mention of a retaining wall. We then decide to cancel the job due to the changes in the contract and we are told that we will get our deposit back. Fast forward a couple weeks and still no deposit. Jason then changes his story and says that he will not give the deposit back because LPS already ordered the pool kit. Even though the contract is completely inaccurate and lists the wrong pool and no mention of retaining wall. I recently spoke to LPS and they stated that Jason never paid for the pool kit. So, he literally stole our deposit. Total scumbag, low-life, subhuman. LPS also stated that they have separated ties with Jason and are seeking legal action. I am giving LPS a well deserved 1 Star because they partnered with Jason Ambriati, which was obviously a poor business decision. Poor business decisions have consequences. I will personally be going to each and every home within my development and sharing this story. Hopefully pushing my fellow neighbors to more reputable pool companies. Stay away from Jason Ambriati. You’ve been warned.